UX Agency

Create beautiful, meaningful, and effective user experiences with UX design

Work with a UX agency to improve your users’ experience, design amazing interfaces and boost your bottom line.

We’re a digital agency specialising in UX. That means we’re here to help you build websites and apps that engage and entertain users while encapsulating your brand proposition.

Our experts combine beautiful UX design with results-focused solutions that produce real results. Trust us to remove the guesswork from digital design, taking a user-first approach to increase customer satisfaction and supercharge your sales.

Transform raw ideas into immersive digital experiences

Testing user experiences to find issues

Understand your customers through insightful workshops

Rapid wire-framing and prototyping

Create smooth pathways for better interaction

UX methodologies to design better experiences

Companies we provide UX design for

Trace website
Sinewave UX
Nuori CRO
Lotto UX
Think Money CRO
Amnesty CRO
Fettle CRO
Wrightbus UX
Immotion CRO

Create future-proofed user experiences (UX) to wow your customers

User Experience (UX ) aims to improve the experience of every visitor who lands on your website or app. It’s an evidence-based blend of branding, design, usability, and function that can help you build connections with customers and boost conversions. 

There’s no one-size-fits-all; we’ll work with you to create the right user experience for your audience – and we’ll make it look amazing too. Think show-stopping interfaces, effortless user journeys, and copywriting that makes you memorable. Get in touch today to find out how we can use UX and UI principles to build engaging user experiences that earn high-value customers.

UX services from Higher Ground

Tell us a little about yourself and your project

UX workshops, planning, and discovery

Understanding your users lies at the heart of great UX. There’s no single good user experience, it must be tailored to your ideal audience and meet them where they are. Our expert-led workshops will guide you through, asking the right questions and looking at the right data to help you get to know your user and exactly what they need from your app or website.

You'll learn

  • Who your target users are and what they need to acheive
  • How to design a user experience that meets their needs
UX journey mapping
Feature definition for UX design

UX journey testing

No matter whether you want your users to click to buy, sign up for an account, or complete an application form, our experts will work with you to map out a UX journey that takes them straight from A to B. It’s not about a hard sell, but building a clear, useful, and smooth pathway that effortlessly moves users on to the next step.

We'll help with

  • Keeping users moving through your journey
  • Where your drop off points are and how to fix them
  • Increasing interaction with information that matters

User Experience (UX) design experts

Beautiful UX doesn’t just mean being pixel-perfect, it’s designing with your user in mind so that you have a website or app that’s far more than a pretty face. Our experienced designers will work with you to visualise your ideas and create an interface that stands out from the crowd, reflects your brand identity, and appeals to your target audience. It’s a delicate balance, but we can help you achieve it.

We'll help you

  • Create a stunning and successful user interface
  • Harness smart design thinking to boost sales
  • Find the optimal version of your website or app
UX wireframing
User Interface (UI) design

UX design systems or design token

A design system is a single source of truth, grouping together everything your team needs to be able to design and develop your website or app. It’s an evolving set of tools including patterns, component guidelines, brand values, and ways of working. Our expert team can support you to build a design system that will empower your team to pursue consistency across all your touchpoints for years to come.

We'll help you

  • Create a sustainable design system for your platform
  • Design scalable design tokens for a consistent user experience

User Experience (UX) copywriting

Words are powerful. A visually arresting website can only deliver if your users understand the value you offer. Our UX copywriting services will speak directly to your customer, using language that informs, entertains, and engages. From irresistible CTAs to USPs that resonate, we’ll support you to create impactful copy that converts.

You'll learn:

  • The words and phrases that will turn your browsers into buyers
  • How call to actions and clear directions can drive user behaviour
  • Write engaging copy and sales headlines
UX copywriting
UX consulting and design workshops

UX agency consulting

With our UX agency consulting service, our experts will become part of your team, training your key stakeholders and product teams so that they’re equipped to continue our work long-term. We can consult on UX strategy, principles, and best practices, or to support specific projects like rebranding or website launches. Think of us as your personal problem-solvers, swooping in to deliver solutions to your most persistent pain points.

We'll help with

  • Bringing in UX design thinking help your team & project
  • Future-proofing your software using user centred design
  • Solving challenges and make quick decisions through rapid problem solving
  • Producing prototypes to test and validate assumptions with targeted users

UX for Conversion Rate Optimisation

Let us design and test alternative versions of your landing pages to select the best layout, refining calls to action on your high traffic pages to improve conversion rates.

Our A/B testing services range from testing a different call to actions, to switching between different landing pages to find what works best.

We’ll show you how to turn User Experience (UX) theories into successful business practice.

UX web development

Whether you have an existing website that needs a revamp or an MVP design that you’re ready to set live, our web development team can bring your ideas to life while providing the best possible user experience. That means taking care of the details that make a difference like rapid page loading, accessibility, cross-platform compatibility, and more.

We can help

  • Exceptional bespoke web development teams
  • Developing amazing fast loading apps
UX copywriting

We're results driven an highly reviewed...

"Higher Ground worked swiftly, and with tight execution to deliver an outstanding site within 3 months. Our conversion rates are up ~400%... most effective marketing spends you can make."
Tom Cornwell, Fettle
"A real focus on driving more profitability from website design... I have worked with Higher Ground for many years on UX/UI projects. The results for clients are more leads and sales from their website."
Michael Plummer, JCB
"Higher Ground have been working with us for over two years. They lead the way in helping us create a powerful freight booking application plus a whole suite of digital platforms and websites we are using commercially. "
Robert Lynch, Couriers & Freight

UX Design FAQs

What is UX Design?

User Experience (UX) Design focuses on the interaction between customers or users and products or services.

UX is an umbrella term that encompasses UX Research: figuring out how people perceive and interact with a product, system, or service; and UX Design: where improvements are made to how useful, easy and fulfilling a customer's journey is when experiencing a digital product or service on a website, mobile, tablet or app.

What does a UX agency do?

A User Experience (UX) Agency brings together a multidisciplinary team of specialists to work collaboratively in combining aspects of psychology, business, research, language, design and cutting edge technology to provide seamless, effective, meaningful, interactive and satisfying digital customer experiences.

A great UX agency designs websites & applications tailored for the people using them. UX identifies and engages customers through in-depth, analytical research and targeted marketing; supporting the business growth of clients through innovative and responsive website development which increases revenue by successfully persuading visitors to buy particular products or services.

How is UX Design useful?

UX can be valuable both for the business owner and for the product or service user.

For the business owner, having good UX design can help users see the value in a particular brand, be loyal to it and make it stand out. In the long-term, it can lower expenses, improve ROI and increase online visibility, gaining competitive advantage.

For the user, good UX design allows useful and usable interaction with particular products and services in an effortless, enjoyable and successful way. Users need to achieve certain goals to make their online experiences both positive and rewarding.

Why do we use UX design?

A satisfied user will return; a frustrated one will not. If the goal of the user is met, then they have had a positive experience of that product or service. They find what they are looking for quickly and easily. When a user has a positive experience, they are more likely to buy a product or service as well as recommend it to their friends. When a user buys the product or service, returns to the site, or recommends it to their friends, the traffic to that site and conversion rate for that site are increased.

What is the difference between UX and UI?

An amazing designer once said to me "It's the icing on the cake". UX design refers to the term "user experience design", while UI stands for "user interface design". Each element compliments the other and both are crucial to the UX Design process.

Essentially, UX refers to the interaction between the user and a product or service. UX design considers the different elements that shape this interaction. A UX designer thinks about how the experience makes the user feel, and how easy it is for the user to accomplish their desired tasks: the optimisation of an application for its most effective and enjoyable use. UI compliment UX by focusing on the look and feel - the presentation and interactivity of a product or service in digital form.

UI refers to the point of interaction between the user and a digital device or application. UI design considers the look, feel and interactivity of the product. It's all about making sure that the user interface of a product is as intuitive as possible and that means carefully considering each and every visual, interactive element the user might encounter. A UI designer will think about icons and buttons, typography and color schemes, spacing, imagery and responsive design.

How much does UX design cost?

Take a minute to think about how essential and indispensable some of the most important features of your business are: from your website functionality, to the effectiveness of your human resource processes, financial tracking, logistical oversight or customer relationship management systems. Now think about how digital transformation can help improve those processes, make efficiency savings and have a direct effect on your profitability. UX methodologies can be applied to all those key areas. The end result is that better UX Design leads to better business and better profit.

So the pithy answer is that cost is relative to value: it all depends on how much you can consider the improvements to key parts of your business are worth. A UX agency will help you to improve each metric to deliver high value returns. Therefore the true cost to the business should be relatively low compared to the beneficial impact it has.

What is the value of UX Design?

Better Interaction
Better Performance
Better Business

UX Design adds value and is important because it aims to fulfil users' needs by providing positive experiences that keep users and customers loyal to a product, service or brand. Meaningful UX Design enable digital customer journeys most conducive to business success.

Latest studio insights

We can help you make an impact through UX Design & Conversion Rate Optimisation

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